{"id":3339,"date":"2019-06-14T20:50:00","date_gmt":"2019-06-15T00:50:00","guid":{"rendered":"https:\/\/eptura.wpengine.com\/discover-more\/blog\/facility-manager-communication-tips\/"},"modified":"2024-09-10T00:34:53","modified_gmt":"2024-09-10T04:34:53","slug":"facility-manager-communication-tips","status":"publish","type":"post","link":"https:\/\/eptura.com\/discover-more\/blog\/facility-manager-communication-tips\/","title":{"rendered":"Facility Manager Communication Tips for Promoting a Healthy Workplace"},"content":{"rendered":"<p>Facility managers are a central point of contact for building issues, space planning, and workplace data analysis. This means being able to communicate clearly company leaders, employees, vendors, and visitors It\u2019s no surprise \u201cgood communication skills\u201d top most facility manager job postings.<\/p>\n<p>Frictionless communication is key. This goes beyond what you say and how you say it. In the age of multiple communication channels, a <a href=\"https:\/\/eptura.com\/discover-more\/blog\/multi-generational-workplace\/\">multigenerational workforce<\/a>, and fast-paced work environments, good communication is equal parts effort and strategy.<\/p>\n<p>Here are a few tips for facilitating clear and honest two-way communication in the workplace:<\/p>\n<h2><strong>Create strong communication channels<\/strong><\/h2>\n<p>Technology is your friend. Harness it and use it to develop robust facilities management communication strategies. Namely, set up communication channels that make it easy for people to report issues or submit requests.<\/p>\n<ul>\n<li><strong>Email:<\/strong> Answer emails within 24 hours to develop a communicative rapport with staff.<\/li>\n<li><strong>Messaging:<\/strong> Whether you use Google Chat, Slack, Messenger, or another platform, maintain activity during work hours with push notifications enabled.<\/li>\n<li><strong>Forms:<\/strong> Great for feedback, suggestions, and reporting problems. Make sure there\u2019s a framework for follow-up.<\/li>\n<li><strong>Phone:<\/strong> Put your extension in your email and on materials relating to facilities management. Don\u2019t be afraid to pick up the phone when it rings.<\/li>\n<\/ul>\n<p>The result is simple: make yourself easy to reach and respond as quickly as possible.<\/p>\n<h2><strong>Establish routines and processes<\/strong><\/h2>\n<p>Good facility manager communication depends on a sound framework. Communication routines and processes bring stability to your role. And, they help people you\u2019re communicating with understand what to expect.<\/p>\n<p>Take email, for example. Read and reply to messages two to three times per day\u2014first thing in the morning, at lunch, and at the end of the day. If employees know they can email in the morning and get a reply by lunch or email at the end of the day and get a reply first thing in the morning, it sets realistic expectations.<\/p>\n<p>Another example is form submission and follow-up. Build forms to encourage good communication from employees. Sort forms into your inbox, so they\u2019re organized by the nature of the submission, time, department, etc. From there, develop processes for handling submissions\u2014address the issue directly or pass it on to another department.<\/p>\n<p>Developing routines and processes for communication makes it easier to stay on top of inquiries and ensure they get the attention they deserve.<\/p>\n<h2><strong>Be direct and to-the-point<\/strong><\/h2>\n<p>A general rule of interpersonal communication\u2014one that\u2019s especially important for facilities managers\u2014is being succinct. Don\u2019t mince words or overcomplicate things. There\u2019s much less chance for miscommunication if you eliminate excess, potentially confusing information. You\u2019ll develop a reputation for being helpful and the authority on workplace operations. And, if you don\u2019t have the answer someone is looking for, point them in the direction of someone who does.<\/p>\n<h2><strong>Strengthen interpersonal communication<\/strong><\/h2>\n<p>Face-to-face communication is just as important as email, messaging, and other forms of digital contact. Some of the best communication tips for facilities managers are the ones you can practice in everyday interactions:<\/p>\n<ul>\n<li><strong>Be positive:<\/strong> Negativity stunts communication. Maintain a positive air to encourage honesty and comfort for employees who are voicing concerns.<\/li>\n<li><strong>Be responsive:<\/strong> Validate conversations in a meaningful way that shows the other party you were listening\u2014whether it\u2019s restating their concerns or proactively addressing their issues.<\/li>\n<li><strong>Be respectful:<\/strong> People want to be heard. Listen, engage, and empathize. That speaks volumes when it comes to respect.<\/li>\n<li><strong>Be reliable: <\/strong>Be reachable and approachable. If people can count on you, they\u2019ll talk to you.<\/li>\n<li><strong>Be exemplary:<\/strong> Set the standard for communication in your workplace. Set the example you want people to follow in terms of quality communication.<\/li>\n<\/ul>\n<p>A facility manager is the voice of the workplace. Make your voice heard through interactive technologies and responsive interactions. Creating strong communication channels help employees feel heard, respected, and valued.<\/p>\n<p>Keep reading: <a href=\"https:\/\/eptura.com\/discover-more\/blog\/multigenerational-workforce-checklist\/\">multigenerational workforce checklist<br \/>\n<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>Photo by\u00a0Mimi Thian\u00a0on\u00a0Unsplash<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Facility managers are a central point of contact for building issues, space planning, and workplace data analysis. Here are a few tips for facilitating clear and honest two-way communication in the workplace.<\/p>\n","protected":false},"author":26,"featured_media":3338,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":"","_wpscp_schedule_draft_date":"","_wpscp_schedule_republish_date":"","_wpscppro_advance_schedule":false,"_wpscppro_advance_schedule_date":"","_wpscppro_dont_share_socialmedia":false,"_wpscppro_custom_social_share_image":0,"_facebook_share_type":"","_twitter_share_type":"","_linkedin_share_type":"","_pinterest_share_type":"","_linkedin_share_type_page":"","_instagram_share_type":"","_medium_share_type":"","_threads_share_type":"","_google_business_share_type":"","_selected_social_profile":[],"_wpsp_enable_custom_social_template":false,"_wpsp_social_scheduling":{"enabled":false,"datetime":null,"platforms":[],"status":"template_only","dateOption":"today","timeOption":"now","customDays":"","customHours":"","customDate":"","customTime":"","schedulingType":"absolute"},"_wpsp_active_default_template":true},"categories":[7,396],"tags":[],"class_list":["post-3339","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-space-planning"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Facility Manager Communication Tips For A Healthy Workplace<\/title>\n<meta name=\"description\" content=\"Good facility manager communication depends on a sound framework. 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Here are the top tips.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/eptura.com\/discover-more\/blog\/facility-manager-communication-tips\/\" \/>\n<meta property=\"og:site_name\" content=\"Eptura\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/EpturaWork\/\" \/>\n<meta property=\"article:published_time\" content=\"2019-06-15T00:50:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-10T04:34:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/eptura.com\/wp-content\/uploads\/2023\/12\/mimi-thian-736996-unsplash-1-1200x900-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"900\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jonathan Davis\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@epturawork\" \/>\n<meta name=\"twitter:site\" content=\"@epturawork\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jonathan Davis\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":[\"Article\",\"BlogPosting\"],\"@id\":\"https:\/\/eptura.com\/discover-more\/blog\/facility-manager-communication-tips\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/eptura.com\/discover-more\/blog\/facility-manager-communication-tips\/\"},\"author\":{\"name\":\"Jonathan Davis\",\"@id\":\"https:\/\/eptura.com\/#\/schema\/person\/2e140d3d2f77b87152b5e2ba941b9158\"},\"headline\":\"Facility Manager Communication Tips for Promoting a Healthy Workplace\",\"datePublished\":\"2019-06-15T00:50:00+00:00\",\"dateModified\":\"2024-09-10T04:34:53+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/eptura.com\/discover-more\/blog\/facility-manager-communication-tips\/\"},\"wordCount\":665,\"publisher\":{\"@id\":\"https:\/\/eptura.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/eptura.com\/discover-more\/blog\/facility-manager-communication-tips\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/eptura.com\/wp-content\/uploads\/2023\/12\/mimi-thian-736996-unsplash-1-1200x900-1.jpg\",\"articleSection\":[\"Blog\",\"Space Planning\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/eptura.com\/discover-more\/blog\/facility-manager-communication-tips\/\",\"url\":\"https:\/\/eptura.com\/discover-more\/blog\/facility-manager-communication-tips\/\",\"name\":\"Facility Manager Communication Tips For A Healthy Workplace\",\"isPartOf\":{\"@id\":\"https:\/\/eptura.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/eptura.com\/discover-more\/blog\/facility-manager-communication-tips\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/eptura.com\/discover-more\/blog\/facility-manager-communication-tips\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/eptura.com\/wp-content\/uploads\/2023\/12\/mimi-thian-736996-unsplash-1-1200x900-1.jpg\",\"datePublished\":\"2019-06-15T00:50:00+00:00\",\"dateModified\":\"2024-09-10T04:34:53+00:00\",\"description\":\"Good facility manager communication depends on a sound framework. 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