{"id":38384,"date":"2025-03-27T08:00:31","date_gmt":"2025-03-27T12:00:31","guid":{"rendered":"https:\/\/eptura.wpengine.com\/?p=38384"},"modified":"2025-03-26T19:43:50","modified_gmt":"2025-03-26T23:43:50","slug":"2025-workplace-index-report","status":"publish","type":"post","link":"https:\/\/eptura.com\/discover-more\/blog\/2025-workplace-index-report\/","title":{"rendered":"Eptura\u2019s 2025 Workplace Index report: Key trends and takeaways"},"content":{"rendered":"<p><span data-contrast=\"auto\">With 34% of businesses planning\u00a0to increase the number of days in the office, there\u2019s increased pressure on workplace leaders to optimize utilization and improve the employee experience. A key operational challenge for many of these businesses are fragmented workplace technologies that hinder informed decision making. But some organizations have already taken positive steps to increase their use of cross-platform data analytics\u00a0and AI, according to new research by Eptura.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Eptura&#8217;s 2025 Workplace Index combines third-party research with data from 25 million Eptura platform users. We surveyed 200 VP and C-suite professionals representing IT, operations, HR, finance, and real estate from enterprise businesses with over 5,000 employees across sectors like professional services, government, manufacturing, and\u00a0technology.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">Occupancy rates rise, but midweek mountain remains<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">More people are coming to the office and they\u2019re coming more often. In the last three years, the number of visitors per location has nearly doubled, and our data from 25 million global users reveal\u00a0desk bookings have grown 33% year over year. There were also year-over-year increases in desk bookings greater than three days a week across industries. Over the next 12 months, those numbers will continue to rise as 34% of businesses reported plans to bring more employees back to the office.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Although the numbers are growing, the days most people come to the office remain the same, with numbers spiking during the midweek mountain, Tuesday through Thursday. Workplace leaders must balance staffing levels, equipment availability, and maintenance schedules across the workweek. Managing the midweek mountain often involves coordinating with multiple departments and stakeholders to actively adjust everything from janitorial schedules to\u00a0parking space use, adding layers of complexity.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-38386\" src=\"https:\/\/eptura.com\/wp-content\/uploads\/2025\/03\/2025-Workplace-Index-office-attendance-blog-1024x683.webp\" alt=\"\" width=\"840\" height=\"560\" srcset=\"https:\/\/eptura.com\/wp-content\/uploads\/2025\/03\/2025-Workplace-Index-office-attendance-blog-1024x683.webp 1024w, https:\/\/eptura.com\/wp-content\/uploads\/2025\/03\/2025-Workplace-Index-office-attendance-blog-300x200.webp 300w, https:\/\/eptura.com\/wp-content\/uploads\/2025\/03\/2025-Workplace-Index-office-attendance-blog-768x512.webp 768w, https:\/\/eptura.com\/wp-content\/uploads\/2025\/03\/2025-Workplace-Index-office-attendance-blog.webp 1200w\" sizes=\"auto, (max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" \/><\/p>\n<p><span data-contrast=\"auto\">Buildings and facility managers know they need to adapt to the changing needs of employees to ensure the workplace is a productive, comfortable environment. We asked employee experience and workplace strategy leaders their biggest challenge when it comes to workplace operations, and these were the top three responses:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">22% &#8211; Leveling occupancy across the workweek<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">18% &#8211; Creating a frictionless\/seamless employee experience<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">16% &#8211; Enhancing employee productivity<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Our research reveals the main roadblocks\u00a0workplace leaders face as they work toward these goals, including time- and labor-intensive processes for leveraging data from existing systems and securing budget for and implementing AI.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">Challenges connecting data across fragmented workplace technologies<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Based on our research, only 4% of businesses we surveyed reported having a fully integrated software solution. Half of the businesses we surveyed use an average of 17 standalone technologies for workplace operations, while 67% use\u00a0between 6\u00a0to 40 different solutions, directly impacting their ability to deliver more value. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-38387\" src=\"https:\/\/eptura.com\/wp-content\/uploads\/2025\/03\/2025-Workplace-Index-worktech-solutions-blog-1024x683.webp\" alt=\"\" width=\"840\" height=\"560\" srcset=\"https:\/\/eptura.com\/wp-content\/uploads\/2025\/03\/2025-Workplace-Index-worktech-solutions-blog-1024x683.webp 1024w, https:\/\/eptura.com\/wp-content\/uploads\/2025\/03\/2025-Workplace-Index-worktech-solutions-blog-300x200.webp 300w, https:\/\/eptura.com\/wp-content\/uploads\/2025\/03\/2025-Workplace-Index-worktech-solutions-blog-768x512.webp 768w, https:\/\/eptura.com\/wp-content\/uploads\/2025\/03\/2025-Workplace-Index-worktech-solutions-blog.webp 1200w\" sizes=\"auto, (max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" \/><\/p>\n<p><span data-contrast=\"auto\">Organizations reported the biggest barriers to analyzing data are multiple dashboards and gathering meaningful insights across different systems. Working across multiple systems can lead to:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li><b><span data-contrast=\"auto\">Poor visibility<\/span><\/b><span data-contrast=\"auto\">: <\/span><span data-contrast=\"auto\">With data spread across different systems, it becomes difficult to get a comprehensive view of the company&#8217;s operations. A facility manager must check multiple systems to get a complete picture of operations that includes occupancy and utilization rates, maintenance schedules, and energy use.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Cumbersome, error-prone processes<\/span><\/b><span data-contrast=\"auto\">: When employees need to enter the same data into multiple systems, it increases the risk of errors. Managing and maintaining multiple systems is\u00a0time-consuming, diverting valuable resources away from core business activities.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Higher costs<\/span><\/b><span data-contrast=\"auto\">: <\/span><span data-contrast=\"auto\">Each system requires a separate license, which can add up to significant expenses. Training employees on multiple systems and providing ongoing support can be expensive and resource intensive.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">A unified platform can help facility and building managers address all these issues. Teams can streamline\u00a0the work order request process by connecting it to employee experience apps, optimize the real estate portfolio with comprehensive data analytics based on occupancy and utilization data, and create more efficient preventive maintenance schedules with predictive analytics based on maintenance records. <\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The opportunities are there, but organizations report workforce and technological barriers.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">AI implementation challenges: Insufficient skill sets and\u00a0integrations<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\"><a href=\"https:\/\/eptura.com\/discover-more\/blog\/prepare-to-lead-an-ai-augmented-workforce\/\">AI implementation<\/a> is widespread, but many organizations we surveyed are only using it for surface level tasks. When asked, \u201cWhere are you using AI tools in your operations to help improve productivity?\u201d, only 11% responded that they didn\u2019t currently use any AI tools. Organizations that leverage AI, however, have limited deployments.\u00a070% are using AI for dashboards and\/or chatbots, while only\u00a054% are using it for data analysis like maintenance, space occupancy, and building lifecycle. Less than a quarter are utilizing AI for more advanced applications such as digital twins, sensors, and Internet of Things (IoT) applications.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">When asked what was holding back AI implementation, the top reported challenge\u00a0was \u201cinsufficient employee AI skill set and knowledge\u201d (58%).<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-38385\" src=\"https:\/\/eptura.com\/wp-content\/uploads\/2025\/03\/2025-Workplace-Index-implementing-AI-blog-1024x683.webp\" alt=\"\" width=\"840\" height=\"560\" srcset=\"https:\/\/eptura.com\/wp-content\/uploads\/2025\/03\/2025-Workplace-Index-implementing-AI-blog-1024x683.webp 1024w, https:\/\/eptura.com\/wp-content\/uploads\/2025\/03\/2025-Workplace-Index-implementing-AI-blog-300x200.webp 300w, https:\/\/eptura.com\/wp-content\/uploads\/2025\/03\/2025-Workplace-Index-implementing-AI-blog-768x512.webp 768w, https:\/\/eptura.com\/wp-content\/uploads\/2025\/03\/2025-Workplace-Index-implementing-AI-blog.webp 1200w\" sizes=\"auto, (max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" \/><\/p>\n<p><span data-contrast=\"auto\">The perceived skill gaps could include:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li><b><span data-contrast=\"auto\">Technical skills<\/span><\/b><span data-contrast=\"auto\">: Employees may lack the technical knowledge needed to implement and maintain AI systems.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Adaptability and continuous learning<\/span><\/b><span data-contrast=\"auto\">: The field of AI is rapidly evolving, and employees need to be adaptable and committed to continuous learning to stay current with new technologies and best practices.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Change management<\/span><\/b><span data-contrast=\"auto\">: Integrating AI can lead to changes in workflows, roles, and responsibilities. Employees need to be prepared to manage and adapt to these changes, which may require additional training and support.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Organizations can address these issues with a combination of training programs, workshops, and ongoing education to ensure employees are equipped to work effectively with new technologies.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The second most reported challenge was\u00a0Insufficient cross-platform integration\/data consolidation\u201d (52%). These issues can significantly impact a facility manager&#8217;s ability to implement AI through silos, inconsistency, complexity, and limited scalability. The data they need to feed the AI is locked inside different silos, often in incompatible formats, and the time-intensive processes for compiling everything don\u2019t easily scale.<\/span><span data-ccp-props=\"{&quot;335559685&quot;:0}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">A trend toward connected, informed, intelligent solutions<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Our research shows many facility and workplace leaders have already taken steps to add\u00a0AI to their workflows, with more projects\u00a0planned over the next 12 months.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\"><span data-contrast=\"none\">Hiring digital workplace leaders<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Digital workplace leaders are\u00a0responsible for overseeing the strategic implementation and management of digital tools and technologies within an organization. They play important roles in\u00a0hybrid and remote work environments, where technology is\u00a0pivotal in maintaining productivity, collaboration, and employee satisfaction.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Digital workplace leaders can oversee:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">Strategic planning<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Technology integration<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Employee experience<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Data analytics<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Change management<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Security and compliance<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">In professional and financial services, 75% of surveyed organizations had either hired or are\u00a0hiring a digital workplace leader. 31% had been in place between six and 18 months, while 25% had been in their position for over 18 months. \u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">By streamlining processes and integrating efficient digital tools, digital workplace leaders can boost employee satisfaction and productivity, cut costs, and deliver valuable insights through data analytics, enabling strategic planning and more effective resource allocation.<\/span><span data-ccp-props=\"{&quot;335559685&quot;:0}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\"><span data-contrast=\"none\">Implementing AI across workflows<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">When asked, \u201cWhat areas of your buildings and facilities operations do you plan to implement AI in the next 12 months?\u201d, organizations reported a variety of areas, including:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">77% &#8211; Employee experience<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">68% &#8211; Visitor management<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">59% &#8211; Space optimization<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">36% &#8211; Lease management<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">With the current and projected increases in office occupancy, both from employees and visitors, it\u2019s easy to understand why organizations are focusing on employee experience and visitor management. Half of all organizations we surveyed also reported plans to add AI to\u00a0facilities automation, occupancy prediction, and asset management.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559685&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Adding AI to employee experience systems improves workplace satisfaction and productivity. AI can personalize the employee experience by providing tailored recommendations for workspace preferences, streamlining administrative tasks, and offering real-time support through chatbots. It also helps in gathering and analyzing employee feedback to identify and address pain points, leading to a more engaged and motivated workforce.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">AI-backed visitor management systems also offer\u00a0numerous advantages, including enhanced security through automated check-ins, improved efficiency from reduced\u00a0wait times, and better data analytics to track visitor patterns and optimize resource allocation.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">Driving value through a unified solution<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">The 2025 Workplace Index report highlights how adding more point solutions doesn\u2019t help organizations optimize value. \u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u201cDespite the abundance of workplace technology, many organizations are struggling to harness its full potential due to disconnected systems,\u201d said Eptura Chief Executive Officer Brandon Holden. \u201cInstead of driving efficiency, fragmented tech stacks create decision-making bottlenecks, making it harder to streamline workflows, analyze data effectively, and adapt to evolving business needs.\u201d\u00a0 <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">By becoming more connected, informed, and intelligent by implementing a unified solution, organizations can transform their employee experience, optimize their real estate for significant cost savings, and extend the life of their assets to achieve maximum efficiencies. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/lp.eptura.com\/content-eptura-workplace-index-25.html?utm_campaign=2025Q2-GLBL-Content-Eptura-Workplace-Index&amp;utm_medium=display&amp;utm_source=blog\"><span data-contrast=\"none\">Download the full 2025 Workplace Index report<\/span><\/a><span data-contrast=\"auto\"> to learn more about these trends and how they directly affect your organization.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>With 34% of businesses planning\u00a0to increase the number of days in the office, there\u2019s increased pressure on workplace leaders to optimize utilization and improve the employee experience.<\/p>\n","protected":false},"author":26,"featured_media":38388,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":"","_wpscp_schedule_draft_date":"","_wpscp_schedule_republish_date":"","_wpscppro_advance_schedule":false,"_wpscppro_advance_schedule_date":"","_wpscppro_dont_share_socialmedia":null,"_wpscppro_custom_social_share_image":0,"_facebook_share_type":"default","_twitter_share_type":"default","_linkedin_share_type":"default","_pinterest_share_type":"default","_linkedin_share_type_page":"","_instagram_share_type":"default","_medium_share_type":"default","_threads_share_type":"","_google_business_share_type":"","_selected_social_profile":[],"_wpsp_enable_custom_social_template":false,"_wpsp_social_scheduling":{"enabled":false,"datetime":null,"platforms":[],"status":"template_only","dateOption":"today","timeOption":"now","customDays":"","customHours":"","customDate":"","customTime":"","schedulingType":"absolute"},"_wpsp_active_default_template":true},"categories":[1],"tags":[],"class_list":["post-38384","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-eptura"],"acf":[],"yoast_head":"<!-- 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