{"id":38417,"date":"2025-04-03T08:00:42","date_gmt":"2025-04-03T12:00:42","guid":{"rendered":"https:\/\/eptura.wpengine.com\/?p=38417"},"modified":"2025-04-01T22:04:00","modified_gmt":"2025-04-02T02:04:00","slug":"successful-ai-implementation-starts-with-people","status":"publish","type":"post","link":"https:\/\/eptura.com\/discover-more\/blog\/successful-ai-implementation-starts-with-people\/","title":{"rendered":"Successful AI implementation starts with people"},"content":{"rendered":"<p><span data-contrast=\"auto\">Processes backed by artificial intelligence (AI) can help organizations improve efficiency, enhance decision making, and personalize the employee experience. However, the success of AI is not just about technology. Before organizations can see the advantages, they need a company culture that supports AI implementation.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2><span data-contrast=\"none\">Benefits of AI-backed workflows for workplace and facility management<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Eptura\u2019s <\/span><a href=\"https:\/\/lp.eptura.com\/content-eptura-workplace-index-25.html?utm_campaign=2025Q2-GLBL-Content-Eptura-Workplace-Index&amp;utm_medium=display&amp;utm_source=blog\"><span data-contrast=\"none\">2025 Workplace Index report<\/span><\/a><span data-contrast=\"auto\"> highlights several key benefits of AI for workplace, operations, and maintenance leaders, including:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li><b><span data-contrast=\"auto\">Enhanced efficiency and productivity<\/span><\/b><span data-contrast=\"auto\">: Companies can use AI to automate routine tasks like scheduling, maintenance, and resource allocation, freeing up employees to focus on value-added work.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Improved decision-making<\/span><\/b><span data-contrast=\"auto\">: AI-driven analytics provide real-time insights and predictive analytics, enabling managers to be more strategic when planning.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Enhanced employee experience<\/span><\/b><span data-contrast=\"auto\">: Organizations can leverage AI to personalize the workplace experience by tailoring environments to individual preferences, improving comfort, and enhancing overall job satisfaction.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">One of the main findings from the report is that while organizations know about the gains they can achieve from AI, many are still in the initial stages of trying to use it.<\/span><span data-ccp-props=\"{&quot;335559685&quot;:0}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">Common reported challenges when implementing AI<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">According to the report, some of the issues of applying AI are purely technical, stemming from the limitations of existing single-point systems. Insufficient cross-platform integration and data silos, for example, can create inefficiencies that increase operational costs. Data remains isolated within specific departments or systems, making it difficult to combine, analyze, and report efficiently. Organizations then often miss valuable insights or must invest too much time and effort trying to find them.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The top-reported challenges, however, are not technical. Instead, they are connected to a company\u2019s culture.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-38418\" src=\"https:\/\/eptura.com\/wp-content\/uploads\/2025\/04\/AI-challenges-blog-graphic-1024x543.webp\" alt=\"\" width=\"840\" height=\"445\" srcset=\"https:\/\/eptura.com\/wp-content\/uploads\/2025\/04\/AI-challenges-blog-graphic-1024x543.webp 1024w, https:\/\/eptura.com\/wp-content\/uploads\/2025\/04\/AI-challenges-blog-graphic-300x159.webp 300w, https:\/\/eptura.com\/wp-content\/uploads\/2025\/04\/AI-challenges-blog-graphic-768x407.webp 768w, https:\/\/eptura.com\/wp-content\/uploads\/2025\/04\/AI-challenges-blog-graphic-1536x815.webp 1536w, https:\/\/eptura.com\/wp-content\/uploads\/2025\/04\/AI-challenges-blog-graphic-1200x637.webp 1200w, https:\/\/eptura.com\/wp-content\/uploads\/2025\/04\/AI-challenges-blog-graphic.webp 1915w\" sizes=\"auto, (max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" \/><\/p>\n<p><span data-contrast=\"auto\">Companies are concerned that their employees are not ready for AI. In fact, over 50% of organizations we surveyed reported insufficient employee skill sets and knowledge as significant barriers to adding AI to workflows. Many employees share those concerns. In a <\/span><a href=\"https:\/\/johnwiley2020news.q4web.com\/press-releases\/press-release-details\/2024\/Workers-Seek-Training-Guidance-on-Integrating-AI-in-Their-Work\/default.aspx\"><span data-contrast=\"none\">recent survey by Wiley<\/span><\/a><span data-contrast=\"auto\">, 96% of respondents felt stressed about changes at work, with 40% stating they struggled to understand how to integrate AI into their workflows. A full 75% admitted they lacked confidence in using AI.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">This means successful implementation requires more than purely technical solutions.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">How to create a company culture that supports AI implementation<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Company culture plays a crucial role in the overall success of any organization. Using regular feedback mechanisms, recognizing employee contributions, and aligning values with company goals, for example, are effective strategies to help shape employee behavior, productivity, and satisfaction. There are several steps companies can take to create a stronger environment for AI-backed workflows.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\"><span data-contrast=\"none\">Leadership buy-in and advocacy<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Leaders should not only communicate the benefits of AI but also set a clear and compelling vision for how the technology can help transform the organization. Managerial support and enthusiasm create confidence and drives adoption across all levels of the company. In episode 145 of the Asset Champion podcast, \u201c<\/span><a href=\"https:\/\/eptura.com\/discover-more\/podcast\/facilities-maintenance-restoration-and-training\/\"><span data-contrast=\"none\">\u2019Serving a Purpose\u2019 \u2013 Facilities Maintenance, Restoration, and Training<\/span><\/a><span data-contrast=\"auto\">,\u201d Lisa Lavender, CEO at Lever360, explains the critical role leadership plays in successful AI implementation.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559685&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<blockquote><p><span data-contrast=\"auto\">\u201cImpact is related 70% to management engagement,\u201d explains Lavender. \u201cWhen we don\u2019t have the leadership throughout the company buying in and engaged with people who are training, that\u2019s going to be a barrier to getting that impact from training.\u201d<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><\/blockquote>\n<h3 aria-level=\"3\"><span data-contrast=\"none\">Cross-functional collaboration<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Teamwork and coordination between different departments help ensure initiatives align with larger business goals. Cross-functional teams can bring diverse perspectives and expertise, helping identify the most impactful use cases and ensuring AI solutions are integrated effectively across the organization. In an office environment, the workplace experience team can use AI algorithms to monitor the condition of office equipment and facilities in real time. They can enhance employee comfort and productivity by proactively addressing issues such as HVAC performance and lighting. Additionally, the maintenance team can use the AI system to generate automated work orders, streamlining their workflows and helping them respond more quickly to employee concerns.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\"><span data-contrast=\"none\">Continuous learning and improvement<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Opportunities for ongoing education and skill development help employees stay up to date on the latest AI trends and technologies. Companies can facilitate workshops, webinars, and access to online courses. A culture of continuous learning and improvement also ensures that the organization remains agile and adaptable in the rapidly evolving field of AI. Fostering core values of curiosity and innovation can help employees feel more engaged and motivated, leading to better adoption and utilization of AI technologies.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\"><span data-contrast=\"none\">Data-based processes and policies<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Regardless of their progress, computer-backed processes remain subject to the adage \u201cGarbage in, garbage out.\u201d Accurate data is essential because it ensures model reliability. Poor-quality data can lead to biased or incorrect predictions, undermining the effectiveness of AI systems, while high-quality, well-curated data helps AI models learn and make better decisions, leading to more successful outcomes.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Companies can support a positive culture around data by investing in:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li><b><span data-contrast=\"auto\">Data-driven decision-making<\/span><\/b><span data-contrast=\"auto\">: When employees at all levels are encouraged to use data to inform their choices, from daily operations to strategic planning, it helps build a mindset where data is seen as an asset and decisions are based on objective, measurable information rather than intuition alone.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Data quality and integrity<\/span><\/b><span data-contrast=\"auto\">: Organizations should implement processes to ensure data is clean, up to date, and consistent through regular data audits, validation processes, and the use of data governance frameworks.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Collaborative data projects<\/span><\/b><span data-contrast=\"auto\">: Breaking down data silos ensures AI solutions are comprehensive and well-integrated. By promoting a culture of collaboration, companies can leverage the diverse expertise of their employees, leading to more innovative and effective AI solutions.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">The right policies and procedures support better implementation of AI. And once in place, these AI-backed workflows create positive feedback loops, helping in turn to improve company culture.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">AI, company culture, and the virtuous cycle<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">The connections between company culture and AI execution are bidirectional. \u201cBusiness culture affects AI deployments, and <\/span><a href=\"https:\/\/www.forbes.com\/sites\/larryenglish\/2023\/05\/25\/the-impact-of-ai-on-company-culture-and-how-to-prepare-now\/\"><span data-contrast=\"none\">AI deployments affect business culture<\/span><\/a><span data-contrast=\"auto\">,\u201d according to a 2023 working report from the Massachusetts Institute of Technology\u2019s (MIT) Sloan School of Management.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Companies that add AI-backed workflows can see marked improvements in employee performance and wellbeing. MIT researchers, for example, reported a rise in overall productivity, decreased inequity between workers, and improved job satisfaction when they used a large language model to support workers. According to the working report, \u201c75% also saw <\/span><a href=\"https:\/\/economics.mit.edu\/sites\/default\/files\/inline-files\/Noy_Zhang_1.pdf\"><span data-contrast=\"none\">improvements in team morale, collaboration and collective learning.<\/span><\/a><span data-contrast=\"auto\">\u201d<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"3\"><span data-contrast=\"none\">How AI-backed scheduling for office days supports communication and collaboration<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Automated meeting scheduling can significantly improve communication and collaboration within a company. By using AI to schedule meetings, employees can avoid conflicts and ensure they include all necessary participants.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">AI for desk booking suggestions can play a role in improving collaboration by intelligently suggesting meeting spaces based on the number of participants, the type of meeting, and the availability of resources, helping create a more efficient and organized work environment where employees can easily find and book the right spaces for their needs, thereby reducing the stress and time spent on logistics.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-38419\" src=\"https:\/\/eptura.com\/wp-content\/uploads\/2025\/04\/Feature-5_-Occupancy-sensors-inline-1024x683.webp\" alt=\"\" width=\"840\" height=\"560\" srcset=\"https:\/\/eptura.com\/wp-content\/uploads\/2025\/04\/Feature-5_-Occupancy-sensors-inline-1024x683.webp 1024w, https:\/\/eptura.com\/wp-content\/uploads\/2025\/04\/Feature-5_-Occupancy-sensors-inline-300x200.webp 300w, https:\/\/eptura.com\/wp-content\/uploads\/2025\/04\/Feature-5_-Occupancy-sensors-inline-768x512.webp 768w, https:\/\/eptura.com\/wp-content\/uploads\/2025\/04\/Feature-5_-Occupancy-sensors-inline.webp 1200w\" sizes=\"auto, (max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" \/><\/p>\n<p><span data-contrast=\"auto\">Pattern-based reservations can help streamline the booking process as the AI learns from past booking patterns and preferences. Because the system can make more accurate and personalized suggestions, employees can quickly find the best available options for their meetings and work sessions.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Automated team days help employees organize regular team meetings and collaboration days. AI can automatically schedule these events, considering team availability and preferences, which helps maintain a consistent and structured approach to team collaboration. Natural-language reservations make the booking process even more user-friendly. Employees can simply type or speak their booking requests like they were communicating with another person, and the AI will schedule it, making the entire process seamless and intuitive.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">By integrating AI-driven solutions, companies can create a more connected, efficient, and collaborative work environment that supports a positive company culture. As employees see the benefits of AI in their daily tasks, they are more likely to embrace modern technologies and contribute to a culture of innovation. A positive relationship between AI and company culture ensures that the organization remains agile, adaptive, and forward-thinking, driving long-term success.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Ready to <\/span><a href=\"https:\/\/eptura.com\/our-platform\/eptura-ai\/\"><span data-contrast=\"none\">automate your world of work<\/span><\/a><span data-contrast=\"auto\">?<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Processes backed by artificial intelligence (AI) can help organizations improve efficiency, enhance decision making, and personalize the employee experience.<\/p>\n","protected":false},"author":22,"featured_media":37764,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":"","_wpscp_schedule_draft_date":"","_wpscp_schedule_republish_date":"","_wpscppro_advance_schedule":false,"_wpscppro_advance_schedule_date":"","_wpscppro_dont_share_socialmedia":null,"_wpscppro_custom_social_share_image":0,"_facebook_share_type":"default","_twitter_share_type":"default","_linkedin_share_type":"default","_pinterest_share_type":"default","_linkedin_share_type_page":"","_instagram_share_type":"default","_medium_share_type":"default","_threads_share_type":"","_google_business_share_type":"","_selected_social_profile":[],"_wpsp_enable_custom_social_template":false,"_wpsp_social_scheduling":{"enabled":false,"datetime":null,"platforms":[],"status":"template_only","dateOption":"today","timeOption":"now","customDays":"","customHours":"","customDate":"","customTime":"","schedulingType":"absolute"},"_wpsp_active_default_template":true},"categories":[7,1],"tags":[],"class_list":["post-38417","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-eptura"],"acf":[],"yoast_head":"<!-- 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