{"id":38497,"date":"2025-04-23T07:38:58","date_gmt":"2025-04-23T11:38:58","guid":{"rendered":"https:\/\/eptura.wpengine.com\/?p=38497"},"modified":"2025-04-23T10:40:08","modified_gmt":"2025-04-23T14:40:08","slug":"how-enterprises-are-streamlining-workplace-operations","status":"publish","type":"post","link":"https:\/\/eptura.com\/discover-more\/blog\/how-enterprises-are-streamlining-workplace-operations\/","title":{"rendered":"How enterprises are streamlining workplace operations"},"content":{"rendered":"<p><span data-contrast=\"auto\">On April 3, nearly 100 workplace leaders from across North America gathered at Convene Rockefeller Center for a packed day of conversations, insights, and connections at Flex\/25 New York. The event welcomed real estate, facilities, and technology executives who were eager to connect with peers, learn about trending worktech innovations, and learn best practices for navigating the changing work environment.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Conversations at Flex\/25 New York reflected a broad cross-section of industries facing similar workplace challenges. In a live audience poll, most attendees identified their organizations as financial and professional services (43%), followed by technology (23%), public sector, and industrial businesses. While their industries varied, a shared focus emerged: the need for better ways to streamline workplace operations.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{}\"> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-38501\" src=\"https:\/\/eptura.com\/wp-content\/uploads\/2025\/04\/Image-91.webp\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/eptura.com\/wp-content\/uploads\/2025\/04\/Image-91.webp 1024w, https:\/\/eptura.com\/wp-content\/uploads\/2025\/04\/Image-91-300x225.webp 300w, https:\/\/eptura.com\/wp-content\/uploads\/2025\/04\/Image-91-768x576.webp 768w\" sizes=\"auto, (max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" \/><\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">Moving AI from abstract to actionable<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Eptura CEO Brandon Holden\u2019s keynote emphasized that with shifting worker demographics and organizations pressured to do more with less, businesses are turning their focus to consolidating and integrating worktech systems. He framed Eptura\u2019s vision as building an \u201coperating system for the workplace,\u201d uniting people, places, and assets through intelligence and automation. For enterprises, that means visibility into what\u2019s happening and the ability to act on it, improving space utilization, employee experience, and operational decision-making at scale.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Eptura\u2019s Chief Market Officer Meg Swanson shared four best practices on how organizations are realizing this vision.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ol>\n<li><span data-contrast=\"auto\">Policies requiring in-office attendance 2-3 days per week should include either a Friday or a Monday coupled with physical check-in at the office to level occupancy during the working week.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Implement team days to increase visibility to who is in the office to nudge team members to attend and centralize seating to create energy within the space.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Create a seamless connection between in-office workers and facility management repairs by integrating work order requests into mobile apps.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Setting a cross-functional AI roadmap for the workplace to reduce everyday friction for employees and workplace teams.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ol>\n<p><span data-contrast=\"auto\">The excitement about AI isn\u2019t just about new tech \u2014 it&#8217;s about the possibilities it can unlock. Whether it\u2019s automatically booking workspace, coordinating team days, or managing building access, AI can mean fewer manual steps for team members and more adaptable workplaces that respond in real time.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Reeves Davis, President of Technology Solutions at JLL Technologies, challenged leaders to align their AI strategies with business value, not novelty. He noted that we \u201cso often roll out tech like we\u2019re collecting badges. But AI should be about creating real business value, not checking boxes.\u201d He emphasized that AI will only deliver if the foundations \u2014 data, structure, strategy \u2014 are in place, reminding attendees that AI isn\u2019t a shortcut. It\u2019s an amplifier.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;335551550&quot;:2,&quot;335551620&quot;:2}\"> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-38500\" src=\"https:\/\/eptura.com\/wp-content\/uploads\/2025\/04\/Image-86-1024x768.webp\" alt=\"\" width=\"840\" height=\"630\" srcset=\"https:\/\/eptura.com\/wp-content\/uploads\/2025\/04\/Image-86-1024x768.webp 1024w, https:\/\/eptura.com\/wp-content\/uploads\/2025\/04\/Image-86-300x225.webp 300w, https:\/\/eptura.com\/wp-content\/uploads\/2025\/04\/Image-86-768x576.webp 768w, https:\/\/eptura.com\/wp-content\/uploads\/2025\/04\/Image-86-1536x1152.webp 1536w, https:\/\/eptura.com\/wp-content\/uploads\/2025\/04\/Image-86-2048x1536.webp 2048w, https:\/\/eptura.com\/wp-content\/uploads\/2025\/04\/Image-86-1200x900.webp 1200w\" sizes=\"auto, (max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" \/><\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">Fireside chats illustrated how workplace leaders are successfully implementing change<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Flex\/25 New York featured a series of fireside chats with professionals from Synovus, Arup, and Linea Architects. These sessions addressed transformation, including what it takes to open a new HQ, standardize workplace experience and technology globally, or design for the future of the built environment.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Lisa Ames, Regional Facilities Manager for Synovus, talked about the launch of the company\u2019s new corporate headquarters in Columbus, Georgia. A southeastern regional bank that grew from community banking to manage over $60B in financial assets, Synovus recently moved into an intentionally designed live\/work\/play environment with a focus on amenities to draw people back to the office. The business thinks of this space as a way to reenergize teams, get them out of old habits, and reconnect colleagues with one another. Ames emphasized that as the newness wears off, amenities won\u2019t necessarily act as a lasting draw to the office, but connection will.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">As part of the lessons learned from the process, she emphasized that human change management is just as critical as technical enablement. She spoke candidly about how reintroducing employees to shared spaces \u2014 many of whom were not familiar with hot desking \u2014 required hands-on training and patience. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\"> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-38503\" src=\"https:\/\/eptura.com\/wp-content\/uploads\/2025\/04\/Image-90.webp\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/eptura.com\/wp-content\/uploads\/2025\/04\/Image-90.webp 1024w, https:\/\/eptura.com\/wp-content\/uploads\/2025\/04\/Image-90-300x225.webp 300w, https:\/\/eptura.com\/wp-content\/uploads\/2025\/04\/Image-90-768x576.webp 768w\" sizes=\"auto, (max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" \/><\/span><\/p>\n<p><span data-contrast=\"auto\">Mark Just, Head of Technology Services at Arup, spoke about their focus on unifying workplace experience and operational technology across 90 offices and 20,000 team members by bringing distinctive regions together under a cohesive strategy. Arup has transitioned to an agile environment and moved 80% of its technology to the cloud, which has helped in streamlining its diverse tech estate.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Previously, each region operated independently, managing their own technology and workplace needs with limited budgets, leading to a disparate system landscape. This meant that when employees traveled between global offices, they experienced different technology to access and book spaces, as well as different workspace types and inconsistent layouts. Following a directive to increase in-office time, Arup found that as a member-owned organization, teams are excited to come together in person but that inconsistent workplace experiences are currently a barrier. To address this, Arup\u2019s vision is to standardize globally, which starts with creating clear requirements and securing buy-in and agreement across the organization.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Barbara Calamusa, owner of Linea Architects, advised leaders in her fireside chat to have a flexible mindset when it comes to how spaces are designed and used. \u201cYounger generations have different expectations,\u201d she said \u2014 an observation she\u2019s been able to make after designing millions of square feet of office space in New York since her firm\u2019s inception in 1987.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The focus on how spaces are designed, operated, and experienced came to life during the back-of-house tour of Convene Rockefeller Center. Attendees had the chance to go behind the scenes of a high-performing, hospitality-forward workplace venue, observing firsthand how flexible design, seamless technology, and day-to-day operations align to support a modern workforce. From visitor flow to service logistics, the tour grounded many of the day\u2019s discussions in a tangible example of what\u2019s possible when experience and infrastructure are deeply integrated.\u00a0\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">A shift from tech stack overload to unified intelligence<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Many attendees shared that they\u2019re managing many workplace tools at once \u2014 often 15 or more. But when these tools don\u2019t talk to each other, it\u2019s hard to get a clear picture of operations or make decisions for the future, such as real estate portfolio needs or capital investments on building assets. That message echoed throughout the day and was reinforced by findings in Eptura\u2019s newly released <\/span><a href=\"https:\/\/lp.eptura.com\/content-eptura-workplace-index-25.html?utm_campaign=2025Q2-GLBL-Content-Eptura-Workplace-Index\"><span data-contrast=\"none\">2025 Workplace Index report<\/span><\/a><span data-contrast=\"auto\">, which revealed that over 50% of organizations are currently using an average of 17 standalone worktech solutions.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">At Flex\/25 New York, the focus wasn\u2019t on adding more tech \u2014 it was on making better connections between systems that already exist. Eptura\u2019s speakers communicated the value of integration not just as an IT initiative, but as a strategy to unlock smarter outcomes across the business.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Attendees participated in an interactive activity to explore what \u201cunifying workplace operations\u201d could mean across departments. Grouped into teams, attendees worked together to identify how finance, IT, facilities, and the C-suite could align around shared goals and what roadblocks they might face along the way. The session sparked meaningful conversations about ownership, accountability, and the cultural shifts required to break free from departmental silos. For many, it was a chance to reframe the idea of workplace operations as not just infrastructure, but a key facilitator across the business.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Virginia Senf, Director of AEC Data Strategy at Autodesk, described the problem of data silos, illustrating how most companies are sitting on mountains of data, but it\u2019s scattered, inconsistent, and underutilized.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u201cWe\u2019ve reached a tipping point where the volume of data isn\u2019t the issue. It\u2019s the fragmentation. We need structured, standardized data to make AI work and to stop paying to rework the same info in 20 different places,\u201d she highlighted.\u00a0\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">For many workplace teams, solving for structure and clarity is the first real step toward automation. <\/span><a href=\"https:\/\/eptura.com\/partner\/autodesk-alliance\/\"><span data-contrast=\"none\">Eptura and Autodesk\u2019s strategic partnership<\/span><\/a><span data-contrast=\"auto\"> supports a full building lifecycle management process where critical data is shared from architects, engineers, and contractors to facility and asset owners and operators.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Virginia Miracle, Eptura\u2019s Chief Customer Officer, built on this by sharing how Eptura is enabling businesses to get more value from their existing technology. Through support redesign, AI-enabled service, and better customer education, Eptura is helping reduce friction and giving customers confidence in their tools and their data.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Matt Fox, VP of Product Management, added that integration is about user experience. He described how enterprise teams are losing time to inefficient booking, reactive maintenance, and poor service visibility. Through unified workplace tools, Eptura is enabling facilities and IT teams to go from chasing issues to anticipating needs. That shift allows organizations to be more responsive to employee expectations and more efficient with their resources.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{}\"> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-38502\" src=\"https:\/\/eptura.com\/wp-content\/uploads\/2025\/04\/Image-88.webp\" alt=\"\" width=\"800\" height=\"600\" srcset=\"https:\/\/eptura.com\/wp-content\/uploads\/2025\/04\/Image-88.webp 800w, https:\/\/eptura.com\/wp-content\/uploads\/2025\/04\/Image-88-300x225.webp 300w, https:\/\/eptura.com\/wp-content\/uploads\/2025\/04\/Image-88-768x576.webp 768w\" sizes=\"auto, (max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 984px) 61vw, (max-width: 1362px) 45vw, 600px\" \/><\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">Hybrid realities, shifting expectations, and a new perspective on sustainability<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">According to data from the latest Workplace Index report, <\/span><a href=\"https:\/\/eptura.com\/discover-more\/blog\/2025-workplace-index-report\/\"><span data-contrast=\"none\">34% of companies<\/span><\/a><span data-contrast=\"auto\"> plan to increase the number of in-office days in 2025. With that shift comes a new set of opportunities \u2014 particularly in space optimization, employee engagement, sustainability, and operational efficiency. A live poll at Flex\/25 New York showed that over half of attendees (51%) identified sustainability as one of their organization\u2019s top workplace outcomes, second only to operational efficiency. This reflects a meaningful shift: sustainability is moving from being a compliance checklist to a strategic business driver, especially as leaders look to make hybrid work functional and future-ready.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Tony Gelber, Director of Administrative Sustainability and Energy Management at Pratt Institute, discussed sustainability and capital spending, showing how emissions goals, <\/span><a href=\"https:\/\/www.urbangreencouncil.org\/what-we-do\/driving-innovative-policy\/ll97\/\"><span data-contrast=\"none\">New York City\u2019s energy and carbon laws<\/span><\/a><span data-contrast=\"auto\">, and smart building operations can coexist during a time where such investments are hard to justify. He noted that \u201cthere&#8217;s a lot of opportunity to use software to manage these goals better and more efficiently.\u201d\u00a0 <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Fred Kraus, Eptura\u2019s VP of Product Management for asset management, pointed out that the ability to operate more sustainably starts with knowing how and where your assets are performing or underperforming. He shared that organizations using predictive maintenance and mobile-first technician tools are not only extending the lifespan of critical infrastructure but also saving hours of labor each week. For customers, this means shifting from reactive firefighting to strategic foresight \u2014 cutting costs while also meeting carbon goals and uptime expectations.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Other discussions centered around levelling out mid-week attendance peaks, giving employees more agency over their workplace experience, and using AI and analytics to adapt office spaces in real time. Many expressed that they\u2019re no longer debating whether hybrid is here to stay \u2014 they\u2019re focused on how to make it better.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/eptura.com\/discover-more\/events\/\"><span data-contrast=\"none\">See what\u2019s coming up \u2013 including future Flex\/25 events \u2013 and register today to be a part of the conversation<\/span><\/a><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Highlights from Eptura&#8217;s Flex\/25 New York event &#8211; Learn about trending worktech innovations, and learn best practices for navigating the changing work environment.\u00a0\u00a0<\/p>\n","protected":false},"author":31,"featured_media":38499,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":"","_wpscp_schedule_draft_date":"","_wpscp_schedule_republish_date":"","_wpscppro_advance_schedule":false,"_wpscppro_advance_schedule_date":"","_wpscppro_dont_share_socialmedia":null,"_wpscppro_custom_social_share_image":0,"_facebook_share_type":"default","_twitter_share_type":"default","_linkedin_share_type":"default","_pinterest_share_type":"default","_linkedin_share_type_page":"","_instagram_share_type":"default","_medium_share_type":"default","_threads_share_type":"","_google_business_share_type":"","_selected_social_profile":[],"_wpsp_enable_custom_social_template":false,"_wpsp_social_scheduling":{"enabled":false,"datetime":null,"platforms":[],"status":"template_only","dateOption":"today","timeOption":"now","customDays":"","customHours":"","customDate":"","customTime":"","schedulingType":"absolute"},"_wpsp_active_default_template":true},"categories":[7],"tags":[],"class_list":["post-38497","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"yoast_head":"<!-- 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