{"id":38504,"date":"2025-04-24T08:00:11","date_gmt":"2025-04-24T12:00:11","guid":{"rendered":"https:\/\/eptura.wpengine.com\/?p=38504"},"modified":"2025-04-23T12:18:11","modified_gmt":"2025-04-23T16:18:11","slug":"future-of-workplace-is-personalized","status":"publish","type":"post","link":"https:\/\/eptura.com\/discover-more\/blog\/future-of-workplace-is-personalized\/","title":{"rendered":"This month in FM trends: The future of the workplace is personalized"},"content":{"rendered":"<p><span data-contrast=\"auto\">Organizations across industries will use AI to transform operations, according to Eptura\u2019s <\/span><a href=\"https:\/\/lp.eptura.com\/content-eptura-workplace-index-25.html?utm_campaign=2025Q2-GLBL-Content-Eptura-Workplace-Index&amp;utm_medium=display&amp;utm_source=blog\"><span data-contrast=\"none\">2025 Workplace Index report<\/span><\/a><span data-contrast=\"auto\">. 77% of buildings and facilities managers plan to implement AI in areas like employee experience and visitor management within the next 12 months, while 68% hope to use it to enhance security specifically. Just as important are all the ways employees can personalize AI tools to boost productivity in their individual workflows.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Welcome to our monthly deep dive into the trends and topics important to busy workplace and facility management (FM) professionals.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">What is AI in the workplace?<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">AI applications in the workplace serve distinct purposes for facility managers and office employees, each tailored to their unique roles and responsibilities. For facility managers, AI is primarily for visitor management, space optimization, facilities automation, and preventive maintenance. These applications help enhance security, improve operational efficiency, and reduce costs by predicting and preventing equipment failures and optimizing resource allocation.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Office employees benefit from AI through seamless check-ins, better space utilization, and access to real-time information about their environment, such as temperature and noise levels. AI-embedded workflows improve their comfort and productivity, making their interactions with the workplace more intuitive and efficient.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\"><span data-contrast=\"none\">Current workplace AI applications<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">In our opinion, Gartner\u2019s \u201cPredicts 2025: Empowering Workers With Intelligent Applications\u201d explores the ways employees already use AI.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Earlier research cited in the report shows high AI tool adoption rates. According to Gartner\u00ae,\u00a0 \u201c49% of respondents in the 2024 Gartner Digital Worker Survey use everyday AI tools or applications for work purposes.\u201d Employees can use AI tools to automate routine tasks, provide real-time insights, and offer personalized recommendations. For example, AI-driven chatbots can assist with scheduling, answering common questions, and providing quick access to information, reducing the time employees spend on administrative tasks. Adopting AI tools enhances productivity and allows employees to focus more on strategic and creative work.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The 2025 report also has interesting insights into where and how employees are using AI.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Digital workers aged 18 to 25 distribute their working time more evenly across various devices, including laptops at a desk, desktop computers, personal devices, laptops away from their desk, mobile devices provided by work, and virtual desktops, according to the report. There\u2019s a shift towards more flexible and device-agnostic work practices, which makes sense in a modern work environment, where employees often need to work from multiple locations and devices.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">According to the research: \u201cFifty-one percent of digital workers reported customizing or building digital tools to assist their work, while the remaining 49% report using only the digital tools provided to them by IT.\u201d Employees can tailor their work environment to their specific needs, improving their efficiency and job satisfaction. For example, they can create custom workflows, automate repetitive tasks, and integrate different applications to streamline work processes.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">The future of AI in the workplace<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">The Gartner report also includes ideas on the future roles of AI. The report predicts that \u201cby 2028:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">80% of digital workers will use multimodal interfaces with generative AI, significantly improving task efficiency and workplace accessibility.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">30% of business role job descriptions will require low-code or no-code skills as non-IT teams increasingly develop applications and automate process workflows. 20% of digital workers will create tools for themselves and their teammates to manage the noise from embedded intelligence in workplace applications.\u201d<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Taken together, these statistics and predictions highlight how employees are finding ways to personalize the ways they leverage AI to best match their workflows, roles, and responsibilities.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"2\"><span data-contrast=\"none\">Spaces are tailored for success, too<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Customization counts in physical spaces, too. A space that reflects the company&#8217;s values and mission can create a more cohesive and meaningful environment for employees. When the design aligns with the company&#8217;s culture, it can enhance productivity by creating an environment that supports the way employees work. For example, a collaborative culture might benefit from open spaces and meeting areas, while a more focused culture might require more private workspaces.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">A workspace that reflects the company&#8217;s culture can also reinforce the brand identity both internally and externally. Consistency can help build a strong brand image and attract the right talent, while visitors and clients can also benefit from a space that aligns with the company&#8217;s culture, as it can enhance their perception of the brand and the company&#8217;s values.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">In the Workplace Innovator podcast episode \u201c<\/span><a href=\"https:\/\/eptura.com\/discover-more\/podcast\/workplace-innovator\/evolving-workplace-designs-and-the-role-of-tech\/\"><span data-contrast=\"none\">\u2019The Art of the Possible\u2019 \u2013 Evolving Workplace Designs and the Role of Technology in Creating Innovative Spaces<\/span><\/a><span data-contrast=\"auto\">,\u201d Pendrick Brown, managing director for EMEA and principal at HLW, describes a design practice that starts with a close look at company culture.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u201cWe really want to get under the skin of the company we\u2019re working with to really understand their culture, really understand their ethos,\u201d Brown says. The goal is to design spaces that are not only unique but also future proof because they match the company\u2019s long-term goals and evolving needs.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">His design teams are also looking at other rich sources of data, including tracking trends across spaces for different types of companies. \u201cOur clients are always asking us what else is out there, what do other companies do? So, we have that information at our fingertips, but our question back is, we don\u2019t want to tell you what your competitors are doing. We want to learn from you what you\u2019re doing, and then how do we translate that into the best design for your people, your ethos, your culture,\u201d Brown explains.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"2\"><span data-contrast=\"none\">Experience can be individualized, too<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Workplace leaders should embrace the hospitality mindset to improve employee experience, according to Ashleigh Fiora, vice president and head of strategy and sales at Striden, in \u201c<\/span><a href=\"https:\/\/eptura.com\/discover-more\/podcast\/workplace-innovator\/empowering-people-by-delivering-facility-management-hospitality-services\/\"><span data-contrast=\"none\">\u2019Partnering for Excellence\u2019 \u2013 Empowering People by Delivering Facility Management Hospitality Services<\/span><\/a><span data-contrast=\"auto\">.\u201d<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">By treating employees with the same level of care and personalized attention typically reserved for hotel guests, companies can foster a sense of belonging and appreciation. This can include providing comfortable and well-equipped spaces and offering amenities that make the workday more enjoyable. For example, well-stocked kitchens, comfortable lounges, and even wellness programs can all contribute to a more positive and engaging work environment. When employees feel valued and supported, they are more likely to be engaged and motivated, leading to higher productivity and better job performance.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Because people come into the office for new reasons, it\u2019s an opportunity to change roles as well, says Fiora. \u201cReceptionists now are elevated to a concierge role, setting up Wi-Fi, taking your jacket, maybe they are escorting you personally to your host, getting you set up in whatever conference room you have.\u201d<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">Stay on top of the trends in intelligent worktech and facility management\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Workplace and facility management are constantly evolving with new technologies, regulations, and best practices. Industry professionals always have something new to learn.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">For more videos, podcasts, and webinars to keep you updated on the latest trends, visit Eptura\u2019s <\/span><a href=\"https:\/\/eptura.com\/resource\/\"><span data-contrast=\"none\">resource page<\/span><\/a><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><em>Gartner, Predicts 2025: Empowering Workers With Intelligent Applications, 15 January 2025\u00a0<\/em><\/p>\n<p><em>GARTNER is a registered trademark and service mark of Gartner, Inc. and\/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.\u00a0<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Welcome to our monthly deep dive into the trends and topics important to busy workplace and facility management (FM) professionals.\u00a0<\/p>\n","protected":false},"author":25,"featured_media":38506,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":"","_wpscp_schedule_draft_date":"","_wpscp_schedule_republish_date":"","_wpscppro_advance_schedule":false,"_wpscppro_advance_schedule_date":"","_wpscppro_dont_share_socialmedia":null,"_wpscppro_custom_social_share_image":0,"_facebook_share_type":"default","_twitter_share_type":"default","_linkedin_share_type":"default","_pinterest_share_type":"default","_linkedin_share_type_page":"","_instagram_share_type":"default","_medium_share_type":"default","_threads_share_type":"","_google_business_share_type":"","_selected_social_profile":[],"_wpsp_enable_custom_social_template":false,"_wpsp_social_scheduling":{"enabled":false,"datetime":null,"platforms":[],"status":"template_only","dateOption":"today","timeOption":"now","customDays":"","customHours":"","customDate":"","customTime":"","schedulingType":"absolute"},"_wpsp_active_default_template":true},"categories":[7],"tags":[],"class_list":["post-38504","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"yoast_head":"<!-- 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